The Underground Tattoo and Gallery

In love with this tattoo! Cliff did an amazing job. It was a cover up and you can’t tell at all! Great place highly recommend!

Cliff is an amazing tattoo artist. Best I've seen in a long time!!! This is the tattoo he gave me yesterday. Love it!! It seriously changed my life!!

Cliff Taylor did an amazing job at covering up some tattoos that meant nothing to me and replaced it with something that looks amazing and will mean something to me for the rest of my life. I would recommend him for any of your tattoo work he is amazing.

Cliff is the best artist in Springfield, hands down! he’s quick, great quality work, and his workshop is all good vibes. Recently just got a 4 head horror piece done on my leg and it’s amazing 🔥 definitely will keep returning!

I got my dad and early birthday gift. He wanted an old English font on the back of his arms and my dad was loving every bit of it. The tattoo artist(Alex) was very precise on the tattoo and the price for these were not babd at all.

Horrible customer service from both Cliff and Amanda. After making several attempts to contact them, I finally got a response by commenting on a Facebook post, but even then it took many more attempts to contact them to get make an appointment. I can say they were quick to take the down payment. Before going into the shop, I was told the down payment wasn’t received, luckily I had proof that it was paid. While getting the tattoo, that took over 5 hours, Cliff was more concerned about publicity than his own client he was working on (me). The tattoo came out ok, over priced, and needs a lot of corrections. The bandage was put on halfa$$ and while Amanda was giving aftercare instructions, she kept walking away and I couldn’t hear her. I’d ask her to repeat what she said and she seemed perturbed and yet again walked away while talking. I didn’t want to upset her again so I didn’t bother to ask again what she said. They need to learn better customer service because I will not be returning. There are plenty of other artists in the area that do so much better work and that actually care about their clients. I would never recommend The Underground Tattoo and Gallery. Don’t waste your time or money on them, guys!

ADDING THE FOLLOWING IN RESPONSE FROM UNDERGROUND:
If it's the furthest thing from the truth, then why are there many reviews from others that have had similar issues?
Your hospitalization wasn't mentioned until several days after the last interaction which has nothing to do with my review above. (I am deeply sorry for your hospitalization and I have conveyed that to you). I didn't say that I don't like my tattoo, it just needs a lot of corrections. Lastly, the payment was sent to you days before you finally put me on the schedule, confirmation wasn't asked for, you were going to charge me twice for it. I will not remove this review, I'm hoping to help others from unnecessary headaches. And it would be good for you to use some constructive criticism and apply it to running your business.

Whoever said money doesnt buy you happiness never came here.
Got a recommendation from a friend to visit and iam sooo glad I did! Iam a long haul trucker so exact down time and how long iam going to be in town is so hard to nail down. They went above and beyond to wiggle and jiggle to work with my schedule. And when Cliff got a hold of me he just gave me 100% no holding back!

The vibe is good no drama in the shop! Staff is chatty if you are had some great conversations about tons of topics. Or they let you be and do your session how you wanna. They even let me dj during my 2 runs that was awesome i even took requests! Some folks just zone and ride out the experience and they arnt pushy about it either way!

I had a general theme i wanted but I wanted cliff to express himself pretty much untethered and he went hard creatively and I cannot wait to come back. Mandy and him work so well together (you should watch them when they take after photos omg it's great)

I really appreciate everything there. The atmosphere, professionalism and general vibe of the shop is inviting. And they are expanding its getting upgrades as we speak.

Mandy was very informative regarding aftercare steps (I havnt had any work in 6 years so things have changed abit). I had some questions as it was new to me and she was very understanding and walked me thru all concerns i had. Iam 2 days into healing and it has been the least painful way I've ever experienced thus far.

10/10 would get inked again. Thank you both for the fantastic experience.

P.s. you can park a bobtail here the lot is huge never had any problems with truck being here.

I’m absolutely IN LOVE with my lion tattoo. Cliff is incredibly talented & exceeded my expectations. He worked with me on the price and design to suit my needs. He got done in a little over two hours, which is nothing compared to how long others said it would take.

The atmosphere of the shop was great & the conversation flowed the whole time. Amanda is a gem 💎

I’m a week out and my tattoo is completely healed and BEAUTIFUL! 10/10 will be back for more.

This place is the biggest joke. I have tried for 6 months to get scheduled. I'll get a text back then silence for days to a week. Message on Facebook and the same happens. Two different times I was told cliff had an opening on certain days..but was never given a time. Then see multiple posts about cancelations. Finally today I get a text saying $400 for a small wrist cover up. The first cover up I had done by him was much bigger and I was only charged $100.i also have $200 left on a gift card...though he claims it's only $100 in his records. Last time I was there I had a different last name..so that's a lie. I see multiple people always commenting that they too have messaged him and don't hear back. Now because I commented the truth on his page and the business page I have been blocked. He also deleted my comment last week about how I've tried for several weeks to get in. I called the shop at one point only to be told to text..I did immediately. Nothing. A week or 2 later called again during business hours and no answer but he's posting on fb. Cliff does awesome work and I was so excited that my husband got the gc for me. Now I'm out $200. I will always recommend people stay away from this place. I get artists are busy, but don't say you have an opening then ignore people that are wanting to get in.
I do have screen shots of all the texts as well.

Went in for the start of my sleeve on my arm and already had an idea of what I wanted along with example photos. Cliff is absolutely amazing at what he does and his work is second to none. Great atmosphere and extremely clean which I love seeing in a tattoo shop.
The price was reasonable and really about the same as far as going rates however I have to say that Cliff works really fast (in a good way). What would have taken other shops a full 8 hours or multiple sessions, he had done in less than 4 hours.
Highly recommend The Underground Tattoo to everyone!