The Raw Canvas

I wanted a memorial tattoo for my two Shih-tzus that passed away recently and set up a consultation with Johnny. The process was different than I had experienced before and I was nervous bc of the lack of clarification/understanding of their particular process. After a little frustration, Lizzey was extremely helpful in answering my questions and putting me at ease. I completely understood the $100 deposit and think it’s the only way to ensure the artists’ security for their work and the scheduled appt, however, it is not refundable so know that. It is transferable to another appt if you cancel within a couple days and want to reschedule but know that by putting down the deposit, you either will go through with the tattoo or you will forfeit the $100 if you change your mind...also fine, but not explained well until it was too late. I was also told that my design would be done upon arrival and the estimated time for the tattoo would only be charged for “chair time”. Also, not true. I arrived at 12 as scheduled, Johnny approached me and wanted to make sure we were on the same page and then I waited for 2 hrs for him to design the tattoo. Everything that came out in the tattoo was specifically stated by me in the consultation and via phone prior to the scheduled appt and there were no significant changes last minute or added design elemants. At shortly after two, the tattoo began and I was completely done with everything and out of the shop by 3:38pm. I was charged for “draw time” after being told by the receptionist that I wouldn’t be, regardless of who’s decision that may be. I didn’t say anything bc I didn’t want to take away from the fact that I love the tattoo and appreciated Johnny’s work. Again, I want to say that I love my tattoo and Johnny was personable and friendly. However, what I calculated to be $200-300, after being assured not to be charged for draw time ended up costing me $432 after tipping $65. Overall, I was disappointed in the frustration that I experienced for something as sentimental as it was that should’ve been exciting and heartfelt. I do love the tattoo but leaving to feel overcharged and frustrated is disappointing.
ADDITIONAL REVIEW/UPDATE:
After posting this review, I was contacted by the owner of Raw Canvas, Justin. His sincerity and effort in resolving my issue was very appreciated. It was very obvious to me that he is passionate about his business and takes pride in his daily operations. After speaking with Justin, I have a completely different opinion of Raw Canvas and would definately recommend them to anyone. The level of effort that Justin put into making sure that my experience was left on a better note was exemplarary of true/quality customer service. Thank you Justin for all of your effort and kindness in rectifying my experience with Raw Canvas. Another much deserved “thank you” to Lizzey and Krista for making me feel comfortable and welcome upon my return to Raw Canvas this week. Thanks again Raw Canvas!

Grand Junctions very best! Every one of them has exceptionally amazing talent without inflated egos to go with it. LOVE this place!! Even if you don't want ink, it's worth going to look at the art gallery they have as well.

Erik Campbell did an amazing job adding to my sleeve. I look forward to future collaborations with him.
He took very minimal time from the drawing process to application. Further more he did everything from memory once I was stenciled.
Very talented artist thanks Erik!

Great experience! Eric is one of the best artists in the country, worth the cost! Krista, shop manager, was friendly and helpful throughout the entire process. Clean work, clean shop. Couldn’t recommend this place more!

When I first went in, they appeared very friendly and fit me in-when I was a paying customer. However, when it came time for my free touch-up, they completely turned around. After two previous 1 1/2 hour drives down to their shop and at least ten phone calls (of which none were returned) I finally decided to try one last time. Although the touch up would have taken about ten minutes and Melora's next appointment was in 2 hours, they just couldn't do it. I will never return and strongly recommend to anyone looking for a shop to find an artist that is in it for more than money.

By far the most professional tattoo shop I have ever visited. All of the artists are amazing. Very high quality tattoos. Very clean shop. Will be back!

The whole shop is beautiful, clean and organized. Greg Heinz did my tattoo. He answered all my questions no matter how small or silly and made me feel comfortable with the process from the beginning to the end. 100% perfect experience.

Decided late in life to get one bad ass tattoo , like the work that Arlo had on his web site. After consultation and a little brain storming we came up with an angle on my back . After several short sessions because I had a problem with the inking , Arlo worked with me . Always the professional he treated me with care and we worked together to come up with a piece of art . The gallery is full of one of a kind pieces of art that you can't find at the big box stores. Wendy can get you started ,just go in take the first step you won't regret . If you are looking for the Best in the West Tattoo Shop look no more its here in Grand Junction Colorado !!!!!! Tony

This is the place to go if you want a true piece of art. Every piece that has come out of this place, by any of their artists is a statement piece that reflects the desires of the client and unique touch of the artist.

I had a piece done by Erik a couple weeks ago and he did an amazing job! Plenty of attention to detail and he made sure it was perfect for me. I could not have asked for a better job done